Support

If you reinstalled the game or moved to a new phone, open the game and go to Settings → Restore purchases.

• Make sure you're signed in to the same Apple ID (App Store) or Google account (Google Play) you used to buy.
• Remove Ads and the Starter Pack are restored this way.
• Coin packs are used up when you receive the coins, so they can't be restored. Coins you already have are part of your saved progress (see lost progress).

If Restore says "No previous purchases found" but you did buy something, email us with the order number from your receipt.

Remove Ads is a one-time purchase that switches off the full-screen ads between games, for good, in the game you bought it in. Reward videos stay available but are always optional: they only play when you choose to watch one, for example to continue a game or double your coins.

Each game is a separate app, so Remove Ads bought in one game doesn't apply to the others.

1. Check that the purchase went through: you should have a receipt email from Apple or Google.
2. Open the game and tap Settings → Restore purchases.
3. Close the game completely and open it again.

Reward videos you choose to watch are not removed. If full-screen ads still appear between games, email us with your order number.

Purchases are processed by Apple or Google, so refunds are handled by them. On iPhone or iPad, use reportaproblem.apple.com. On Android, see Google Play's refund help page.

Close the game completely and open it again while connected to the internet; pending purchases are delivered when the game starts. If the coins still haven't arrived, email us with the order number from your receipt. Each purchase can only pay out once, so there's no risk of being charged twice by trying again later.

Your progress (levels, scores, coins, streak and settings) is saved only on your device. The games have no accounts and no cloud save, so we can't see or restore it from our side.

Progress is lost if you delete the game, clear its data (Android), or move to a new phone without transferring the app's data. To keep it:

• iPhone/iPad: use iCloud Backup, or set up your new device from a backup of the old one, or use Quick Start to transfer directly.
• Android: keep Google backup on, and restore from it when you set up your new phone.
• Don't use "Offload App", "Delete App" or "Clear storage" for the game if you want to keep your progress.

Purchases are not lost: Remove Ads and the Starter Pack can always be restored.

Not at the moment. Each device keeps its own progress.

A new puzzle every day, the same for every player. You get one attempt per day; if you leave part-way, you can resume it the same day. Days count by your device's date.

Data on your device: delete the game. This removes your progress, coins and settings for good.

Data held by our partners (analytics, purchase validation and ads, described in our privacy policy):

• Email support@tired-monkey.com with the subject "Data deletion request", the game and your platform (iPhone/iPad or Android). We'll delete what we can find and confirm within one month.
• To stop ad partners using your advertising identifier, choose "Ask App Not to Track" on iPhone (Settings → Privacy & Security → Tracking), or delete your advertising ID on Android (Settings → Privacy → Ads or Settings → Google → Ads).
• In the EEA, UK and Switzerland, you can change your ad consent at any time from Settings → Privacy choices in the game.

Deleting the game doesn't cancel any purchase records Apple or Google keep for your account.

Yes. On iPhone, choose "Ask App Not to Track" when the game asks, or later in your device's Tracking settings. On Android, opt out of ads personalisation or delete your advertising ID in your device settings. In the EEA, UK and Switzerland, use Settings → Privacy choices in the game. You'll still see ads, but they won't be personalised.

Sorry about that! Please email us with the game, its version, your device model and what you were doing when it happened. A screenshot or screen recording helps a lot. Updating to the newest version from the App Store or Google Play often fixes it.

Yes. Everything except ads and purchases works without an internet connection. Reward videos need a connection, so offers that use one may not appear while you're offline.